The new Mobile Zeitgeist Special 3/2011 ‘Mobile Unternehmenskommunikation’ has recently been published. We have contributed an article: ‘Tablet Computers in Industrial Applications’.
The article comprises the following topics:
- usage of smartphones/tablets in the industrial sector
- how smartphones/tablets may play a more important role in the industrial sector with new hardware developments and the advancement of augmented reality. The application of augmented reality is a crucial factor, because it brings a new quality of information transmission.
- the example of a customer service management application that is connected to an inventory control system
Mobile Zeitgeist is the leading online magazine on mobile business in German-speaking countries: industry trends, practical business models, innovative applications and news.
You find the Mobile Zeitgeist Special on the Mobile Zeitgeist website.
Currently there are only few applications for smartphones/tablets, that play a role in industrial processes and are actually used in customer service or in production. With the new generations of smartphones/tablets and the advance of new forms of information distribution (e.g., augmented reality), a much wider range of use is possible in industry.
In the following article I use the example of an application for customer service to demonstrate how such a usage might look like.